Our candor is based on “Radical Candor” by Kim Scott and “Principles” by Ray Dalio.
Challenging directly without establishing a relationship doesn’t get you heard. If you are not perceived to be coming from a place of kindness and caring, people will just put their defenses on. In these cases no one wins. You might be right, but you have no influence. We understand this at Amplify.
Candor isn’t what people think – it isn’t a license to be blunt, frank or a devil’s advocate in a way that presents like an a**hole.
Instead, it’s an opportunity to prioritize relationships and for us at Amplify to focus on our client experience. When people know you care and you’ve invested in connecting, you have an open door to speak clearly and to show your curiosity with great questions. When you are connected you have the courage to collaborate, including challenging directly. If done right, you can make people’s ideas better.