Client Experience While Implementing IT and ERP Projects
By: Amplify Advisors
Monday May 9, 2022
Julie converts from Amplify contractor to employee!
We are thrilled to have Julie join our growing AmplifyTech service line.
When we became an Oracle NetSuite Solutions Provider we had some very hard conversations about what that meant to us as a brand. In particular, how were we going to maintain the North Star of our Client Experience while doing projects that are transformative, yet with the opening act of being brutally challenging .
An experience that focuses on growth and strategy for our Clients and strong relationships, while implementing IT and ERP projects, is a different playbook than the others.
So the challenge quickly became this differentiation that we could leverage.
One of the ways we break the stereotypes of IT consulting is by ensuring every project and decision is a business project and a business decision. Not just automation, process or technology.
Hiring someone like Julie to bring business leadership to project management and focus on Client Experience completes the intersection between business and technology for our Clients’ success.
Knowing our clients are seeing us live our values in an effort to help them scale and have the tools they need for financial strategy is vital to our purpose here at Amplify.
Julie has has worked with Amplify for three years. Starting in early COVID days she worked on behalf of us on a federal help desk to support small businesses seeking assistance in uncertain times. She’s led the same system selection projects that gave us our lightbulb moment that our community needs a local NetSuite partner. She’s worked in controller roles, been a candidate, and always been a steady supporter of Amplify.